Refund policy

Return, Refund, and Warranty Policy

Last Updated: April 2, 2025

Return Policy

RLT Commercial Inc. (DBA: Mito Red Light for Professionals) offers a full 60-day trial period for all products, beginning from the date of customer receipt. Please note the following conditions:

  • Return shipping costs are the customer's responsibility (these may be substantial for commercial equipment)
  • All returns must be sent in the original packaging to prevent transit damage
  • Customers must retain tracking information, including proof of delivery
  • Mito Red Light for Professionals is not liable for lost or damaged return shipments
  • Products returned damaged or in unsellable condition will be refused and returned to the sender

Refunds during the 60-day trial period are for 100% of the product cost. Any elective shipping costs and international shipping fees are non-refundable.

Return Process

All returns must be approved in advance by our team. To initiate a return:

  1. Email your return request to sales@mitoredprofessional.com
  2. Our team will verify that your order is within the 60-day window
  3. If approved, we will provide you with the steps to begin the return process

Refund Processing

Once your return is received and inspected:

  1. You will receive an email notification of receipt
  2. If approved, your refund will be processed to your original payment method
  3. Please allow up to 5-14 business days for the credit to appear on your statement

Exchanges

If you wish to exchange your device for a different model or upgrade, you must:

  1. Email our team at sales@mitoredprofessional.com within 60 days of receiving your order
  2. Include your exchange request details
  3. Our team will evaluate the request and provide a solution to coordinate the exchange if it is reasonable 

Please note that exchange eligibility for return cost coverage depends on the specific situation. In certain instances, we may be able to work with our shipping carrier to coordinate pickup of the returning device at the same time the new device is delivered. 

Deposits, Pre-Orders, and Order Cancellation

When you place a pre-order or deposit for any Mito Red Light for Professionals device, you secure an allocation from the production run stated at the time of reservation. This reservation system ensures that you receive a guaranteed spot in our production schedule upon completing your purchase.

Pre-Order Requirements and Conditions:

  • A minimum deposit of 10% of the total order value is required to secure your reservation
  • While we strive to meet all estimated delivery dates, pre-order shipping dates may vary due to unexpected manufacturing delays
  • Your deposit secures your place in our production queue and guarantees product availability upon production run completion

Payment and Refund Policies:

  • Deposits (partial payments) are generally non-refundable as they represent our commitment to reserve your specific unit
  • If you place a pre-order with full payment of the item cost, you are eligible for a 100% refund to your original payment method if you cancel prior to us shipping your order

Final Payment Process:

  • We will notify you when your unit is ready for final payment processing
  • Your order will remain in our fulfillment queue for a maximum of two weeks until final payment is received and processed
  • If payment is not received within two weeks, we reserve the right to reassign your allocation to the next customer and reschedule your order to our next production run.

Warranty Policy

Coverage Period

Product Purchase Date Warranty Period
Mito Red Light Commercial Premiere, Mito Red Light Commercial Elite, Mito Red Light Recharge Bed, Mito Red Light Cabin 2.0 March 1st, 2025 and beyond 4-Year Warranty
Mito Red Light Commercial Premiere, Mito Red Light Commercial Elite, Mito Red Light Commercial Max, Mito Red Light Commercial Ultra, Mito Red Light Recharge Bed, Mito Red Light Cabin Before March 1st, 2025 3-Year Warranty

The warranty is non-transferable and applies only to the original purchaser if the item was purchased directly from https://mitoredprofessional.com/ or an authorized retailer. The warranty period begins on the date specified in the warranty registration document.

Warranty Validation Requirements

This warranty is only valid if one of the following conditions is met:

  1. For retailer purchases: The retailer has thoroughly read, understood, and signed our Retailer Agreement and Liability Release form.
  2. For direct purchases, The user has thoroughly read, understood, and signed our Warranty Registration and Liability Release Form, which will be shared before shipping. 

Note: Failure to completely read, understand, and sign the appropriate documentation will void the warranty. It is the customer's responsibility to ensure all documentation is properly reviewed, understood, and submitted. This is required to ensure that our devices are used safely and that our user guidelines are followed strictly. 

What This Warranty Covers

This warranty covers any defects in material or workmanship during the warranty period. During the warranty period, we will provide a replacement or repair solution for defective products due to improper materials or workmanship under normal use and maintenance at no additional charge. A prorated refund may be offered if a repair or replacement solution becomes unavailable.

Our Resolution Process

RLT Commercial Inc. will replace or contract licensed repair services for defective products at no charge to you:

  • For the first 180 days, we will cover any shipping costs related to your warranty claim
  • After the first 180 days, the buyer is responsible for return shipping charges and related coverage if we require the unit to be shipped back to us for inspection
  • Please retain tracking information as proof of delivery

What This Warranty Does Not Cover

This warranty does not cover any problem caused by:

  • Damage resulting from negligence or misuse
  • Improper maintenance or installation
  • Faulty utility electrical service
  • Operation outside of the recommended temperature range of 20-40 degrees Celsius (68-104 degrees Fahrenheit)
  • Operation outside of the recommended humidity range of 45-75% RH
  • Unauthorized modifications
  • Theft or loss of the product

How to Obtain Warranty Service

To obtain warranty service:

  1. Contact us at sales@mitoredprofessional.com to describe the problem
  2. We will determine the most appropriate solution for your situation
  3. You may be asked to provide photographic or video evidence of any defects, along with the device's serial number, in order to help troubleshoot and determine the cause of the problem.